PRIVACY POLICY (GDPR)
The FLUENT PLANET website respects your privacy and commits to protecting the personal data of its users in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679 of 27 April 2016) and the French Data Protection Act.
The purpose of this Privacy Policy is to inform users of the website about how their personal data is collected, used and protected.
- Data controller
The data controller is:
Peter Hancock
Address: 3 T Avenue de la Marne CHT rouge Wood Park BAT C-D – 274, 59700 Marcq-en-Barœul-France
Email address: contact@fluent-planet.com
- Data collected
We collect and process the following data:
Via the contact form: first name, surname, email address, telephone number, message
Via the chatbot: messages and contact details provided by the user voluntarily
Via cookies: IP address, browsing data (see Cookies policy)
Via the blog (if comments are activated): username, email address, message/comment
This data is required so that FLUENT PLANET can respond to your requests and improve its services.
- Purposes of processing
The data collected is used for the following purposes:
To respond to requests sent via the contact form or chatbot
To manage any blog comments
To compile anonymous statistics on website traffic
To improve the user experience and website content.
No personal data is transferred to third parties for commercial purposes.
- Legal basis for processing
Data processing is based on:
The user’s explicit consent (contact form, chatbot, cookies)
The publisher’s legitimate interest in ensuring the proper functioning of the website.
- Storage duration
Data is stored as follows:
Contact form and chatbot: for 3 years from the last contact
Cookies: according to the duration defined in the Cookie policy
Blog comments: for the lifetime of the article or until a request for deletion is made.
- Users’ rights
In accordance with the GDPR, you have the following rights:
Right to access your own personal data
Right to rectify data in the event of error
Right to remove data
Right to object to data processing
Right to restrict data processing
Right to data portability
You can exercise these rights by sending an email to contact@fluent-planet.com
- Data security
FLUENT PLANET takes all appropriate technical and organisational measures to ensure the security and confidentiality of personal data collected on the website.
- Third-party services and data transfers
The website may use certain third-party services (e.g. Google Analytics, chatbot service). These services may collect data in accordance with their own privacy policies.
No data transfers outside the European Union are carried out without ensuring an adequate level of protection.
- Modifications to the privacy policy
FLUENT PLANET reserves the right to modify the present policy at any moment. The current version is the one published on the website on the consultation date.
For any questions about this policy or about your personal data, you can email us: contact@fluent-planet.com
