GENERAL TERMS AND CONDITIONS OF USE Latest update: 09/05/2025

The present General Terms and Conditions of Use govern the access and use of the website www.fluent-planet.com (hereinafter known as ‘the Website’) and all services offered by Fluent Planet. By proceeding to access the Website and using its services, you are agreeing to these General Terms and Conditions of Use.

1. Legal information

The Fluent Planet website is operated by:

Company name: Fluent Planet

Legal Structure: SAS (Simplified joint-stock company)

Address: 3 T Avenue de la Marne CHT rouge Wood Park BAT C-D – 274, 59700 Marcq-en-Barœul-France

Telephone number: +33 (0)5 56 51 76 05

Contact email address: contact@fluent-planet.com

VAT identification number: FR 22410412597

Director of publication: Peter Hancock

Host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France, +33 (0)9 72 10 10 07

2. Purpose of the website

The Fluent Planet website offers a range of multilingual communication services, including:

Written translation

Interpreting services

Accessibility services

Blog featuring latest news and advice in communication

A chatbot

3. Accepting the terms and conditions of use

By proceeding to access the Website, you declare to be fully aware of the present General Terms and Conditions of Use and accept to be bound by them. If you do not agree with these terms and conditions, you must immediately stop using the Website.

4. Accessing the Website and services

Access to the Fluent Planet Website is reserved for users with an internet connection and a compatible device. Fluent Planet shall ensure access to the Website 24 hours a day, 7 days a week, but cannot be held responsible for any temporary unavailability due to technical issues.

5. Use of the contact form, blog and chatbot

Contact form: the information you provide in the contact form is used to respond to your requests for information or for a quote. In submitting this form, you give your consent for your information to be processed in accordance with our privacy policy.

Blog: any content in the blog is provided for information purposes only. Fluent Planet aims to publish accurate and up-to-date information, but cannot guarantee the completeness or accuracy of the blog content. You are responsible for your own use of the articles.

Chatbot: the chatbot is an automated tool to help you access information quickly. Fluent Planet does not guarantee the accuracy of all responses provided by the chatbot, and any information given should be verified before commercial use.

6. Intellectual property

All the content on the Website, including texts, images, videos, logos and graphics, is exclusively owned by Fluent Planet or its partners, unless specified otherwise. No reproduction, even partial, is authorised without prior written consent from Fluent Planet.

7. Liability

Fluent Planet makes every effort to provide a high-quality website but cannot be held responsible for errors, omissions, or service interruptions. Fluent Planet shall in no case be held liable for any direct or indirect damage resulting from using the Website.

8. Personal Data

Fluent Planet collects and processes your personal data in accordance with the current General Data Protection Regulation (GDPR). To find out more, please see our Privacy policy.

9. Cookies

The Website uses cookies to improve your user experience. By accessing the Website, you agree to the use of cookies, in accordance with our Cookies policy. You can deactivate cookies at any moment in your browser settings.

10. Modifications to the General Terms and Conditions of Use

Fluent Planet reserves the right to modify the present General Terms and Conditions of Use at any time, without issuing prior notice. Users are invited to check this page on a regular basis to ensure they are aware of any modifications.

11. Applicable law and dispute resolution

These Terms and Conditions are governed by French law. In the event of a dispute, the parties shall try to reach an amicable solution. Failing this, any dispute shall be submitted to the competent courts of Marcq-en-Barœul.

12. Contact

For any question regarding the General Terms and Conditions of Use, you can contact us by email at contact@fluent-planet.com or call us on +33 (0)5 56 51 76 05.